COMPUTER SUPPORT TECHNICIAN

Date: Feb 14, 2025

Req ID: 46941

Location:

Little Rock, AR, US, 72205

Category: AR DEPARTMENT OF HEALTH

Anticipated Starting Salary: 37,265.70

Arkansas Department of Health

4815 W Markham Street

Little Rock, AR 72205

Position Number: 22180284

County: Pulaski City: Little Rock

Posting End Date: 02/27/25

Administration – Information Technology Services

*CLASSIFIED AS A SAFETY SENSITIVE POSITION*

Additional Preferences:

Excellent customer service experience, listening skills, phone skills, people skills and verbal communication skills preferred.

Experience in problem solving and troubleshooting preferred.

Ability to multi-task preferred.

Hiring Official: L. Cole

Recruitment Contact: Sheila.Smith@arkansas.gov - 501-661-2268

The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.

Position Information

Class Code: D079C

Grade: IT02

FLSA Status: NON-EXEMPT

Salary Range: $37,265.00 - $59,439.00

Summary

The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic.

Minimum Qualifications

The formal education is equivalent to an associate degree in computer science, business systems, mathematics, or a related field.

OR

Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting; plus, one year of experience in computer support operations.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.