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COMPUTER SUPPORT TECHNICIAN

Date:  Jan 7, 2022
Req ID:  14897
Location: 

Little Rock, AR, US, 72201

Category:  DEPT OF FINANCE AND ADMIN
Anticipated Starting Salary:  37,266

Position Number: 44061006 
County: Pulaski 
Posting End Date: Continuous 

Anticipated Starting Salary: 37,266 
 
Office of Information Services 
 

Preferred Qualifications
Background in Tech Support, Windows troubleshooting methods, Office 365, and related applications is preferred. Experience with IT troubleshooting methods. Good work ethics and willingness to learn.

 

Position Specific:

Occasional after hours/weekend support and travel throughout the state. Ability to lift 40 pounds.

 

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: D079C

Grade: IT02

FLSA Status: NON-EXEMPT

Salary Range: $37,265.00 - $54,035.00

Summary

The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field. OR Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of experience in computer support. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.


Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.


Veteran Preference:   A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.


This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

 


Nearest Major Market: Little Rock