COMPUTER SUPPORT SPECIALIST

Date: Dec 17, 2024

Req ID: 45675

Location:

Little Rock, AR, US, 72209

Category: DEPT OF PUBLIC SAFETY

Anticipated Starting Salary: 51761

Position Number: 22088934
County: Pulaski
Posting End Date: 1/16/2025
Anticipated Starting Salary: 51761

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran’s preference, please include your DD214.

Provides tier 2/3 technical support for enterprise-level application systems. Performs analyses on application functionality and suggests improvements to stakeholders and management. Tests and evaluates potential software releases. Assists in the development of test procedures for evaluating potential software updates. Assists with the development of documentation and training for end users and support staff. Collaborates with other teams to provide the most efficient resolution to issues and the highest level of support.

Position Information

Class Code: D063C

Grade: IT05

FLSA Status: EXEMPT

Salary Range: $51,761.00 - $82,560.00

Summary

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Responds to complex and specialized product requests from users by analyzing needs, evaluating alternatives, and recommending a course of action. Researches and evaluates current and future computer related technologies. Develops strategies for developing and implementing specialized computer products. Maintains expertise in a variety of specialized application software packages. Evaluates and implements necessary adjustments to applications to accommodate user requirements. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support operations. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.