COMPUTER SUPPORT SPECIALIST

Date: Sep 5, 2024

Req ID: 42522

Location:

Little Rock, AR, US, 72205

Category: AR DEPARTMENT OF HEALTH

Anticipated Starting Salary: 51,761.42

Arkansas Department of Health

4815 W Markham Street

Little Rock, AR 72205

Position Number: 22106203

County: Pulaski City: Little Rock

Posting End Date: 09/18/24

Administration – Information Technology Services

*CLASSIFIED AS A SAFETY SENSITIVE POSITION*

Additional Preferences:

Occasional or frequent twenty-four (24) hour on-call duty may be required.

Experience in Microsoft IIS, Microsoft SQL, and VMware Admin tools preferred.

Experience working with Windows Server 2012 or greater, and Active Directory management tools preferred.

Experience working with Microsoft Office (Word, Access, PowerPoint, and Excel) preferred.

Knowledge of HIPPA Compliance and CIS vulnerability guidelines preferred.

Hiring Official: S. Edwards

Recruitment Contact: Sheila.Smith@arkansas.gov - 501-661-2268

The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.

Position Information

Class Code: D063C

Grade: IT05

FLSA Status: EXEMPT

Salary Range: $51,761.00 - $82,560.00

Summary

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Responds to complex and specialized product requests from users by analyzing needs, evaluating alternatives, and recommending a course of action. Researches and evaluates current and future computer related technologies. Develops strategies for developing and implementing specialized computer products. Maintains expertise in a variety of specialized application software packages. Evaluates and implements necessary adjustments to applications to accommodate user requirements. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support operations. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.