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COMPUTER SUPPORT SPECIALIST

Date:  Sep 14, 2022
Req ID:  21589
Location: 

Little Rock, AR, US, 72201

Category:  SCHOOL FOR THE DEAF
Anticipated Starting Salary:  51761.42

Position Number: 22082450 
County: Pulaski 
Posting End Date: Until filled 
Information Technology

 

Preferred Experience:

American Sign Language Proficiency

Underdstanding of visual alert systems for the Deaf

 

 Support Apple Products

Mobile Device Management

Videophones Management

Emergency Announcement System

Website management

Media (Video Production, Live Streaming, etc.)

eSchool support

School Phone Management

School software support

M365 Email Support

IT Tickets

Google Accounts , Admin, Domain and Enterprise management

Go Guardian 

Chromebooks, Dell Laptops management

Classroom software, classroom software updates

Technical installations

Hardware, software troubleshooting.

Set up staff devices

Cable Installations

Installation of operating systems, software. 

Printers, copiers assistant



Join the Arkansas Department of Education where each student is recognized as an individual.  Through a cultivation of world-class educators, partnering with communities, and an influx of social supports, Arkansas Department of Education provides multi-level supports that help ensure students will receive a personalized education and develop a life-long love of learning.

Position Information

Class Code: D063C

Grade: IT05

FLSA Status: EXEMPT

Salary Range: $51,761.00 - $75,054.00

Summary

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Responds to complex and specialized product requests from users by analyzing needs, evaluating alternatives, and recommending a course of action. Researches and evaluates current and future computer related technologies. Develops strategies for developing and implementing specialized computer products. Maintains expertise in a variety of specialized application software packages. Evaluates and implements necessary adjustments to applications to accommodate user requirements. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support operations. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Nearest Major Market: Little Rock