COMPUTER SUPPORT ANALYST
Little Rock, AR, US, 72205
Arkansas Department of Health
4815 W Markham Street
Little Rock, AR 72205
Position Number: 22110807
County: Pulaski City: Little Rock
Posting End Date: 02/13/25
Administration – Information Technology Services
*CLASSIFIED AS A SAFETY SENSITIVE POSITION*
Additional Preferences:
Occasional or frequent twenty-four (24) hour on-call duty may be required.
Experience working with Windows operating systems preferred.
Experience working with Microsoft Office 365 programs (Word, PowerPoint, Excel, and Outlook) preferred.
Six (6) to twelve (12) months of experience with troubleshooting PC hardware and software in a LAN environment preferred.
Experience in imagining-configuring computers preferred.
Experience working with remote Desktop, Imaging Desktops, and VPN preferred.
Experience loading Microsoft Software and third-party software on a PC preferred.
A+ training preferred.
Must have strong communication skills.
Hiring Official: C. Skill
Recruitment Contact: Sheila.Smith@arkansas.gov - 501-661-2268
The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.
Position Information
Class Code: D071C
Grade: IT03
FLSA Status: NON-EXEMPT
Salary Range: $41,578.00 - $66,317.00.00
Summary
The Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.
Functions
Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Configures and installs microcomputer hardware and software for users. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Performs other duties as assigned.
Dimensions
Knowledge, Skills and Abilities
Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify it to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.
Minimum Qualifications
The formal education is equivalent to a bachelor’s degree in computer science, mathematics, or a related field.
OR
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, two years of experience in computer support operations.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Little Rock
