COMPUTER SUPPORT ANALYST

Date: Sep 16, 2022

Req ID: 14896

Location:

Little Rock, AR, US, 72201

Category: DEPT OF FINANCE AND ADMIN

Anticipated Starting Salary: 41,578

Position Number: 44061007
County: Pulaski
Posting End Date: Continuous
Anticipated Starting Salary: 41,578
Office of Information Services

Preferred Qualifications
Good work ethics, experience in configuring and diagnosing hardware, software, and/or network issues. CCNA or equivalent, Microsoft certifications, and/or experience with Active Directory are a plus.

Position Specific:

Occasional after hours/weekend support and travel throughout the state. Ability to lift 40 pounds. Fingerprinted Background Checks may be required.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: D071C

Grade: IT03

FLSA Status: NON-EXEMPT

Salary Range: $41,578.00 - $60,288.00

Summary

The Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Configures and installs microcomputer hardware and software for users. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.

Minimum Qualifications

The formal education equivalent of a bachelors degree in computer science, mathematics, or a related field; plus one year of experience in computer support operations. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus one year of experience in computer support operations.Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

This advertisement is for multiple openings. Applications submitted will be considered for all openings associated to the advertisement, but will not be accepted in lieu of applying for other advertisements on the ARCareers website.

This is a continuous advertisement. Applications two months or older will require to be updated or re-submitted to continue being considered for future openings.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.