COMMERCE PROGRAM MANAGER

Date: Jun 12, 2026

Req ID: 57944

Location:

Little Rock, AR, US, 72202

Category: DEPT OF WORKFORCE SERVICES

Anticipated Starting Salary: $85,943.10

Position Summary

The Commerce Program Manager is a strategic leader responsible for developing, implementing, and overseeing commerce-related programs that drive economic growth and business development. This role combines high-level planning with hands-on management to align program initiatives with organizational objectives. The manager works closely with internal departments, local businesses, government agencies, and a variety of assorted personnel in an attempt to ensure that commerce initiatives are effectively executed, financially sustainable, and compliant with applicable regulations.

This position requires on-site employment with no remote or hybrid options available.

Job Responsibilities and Expected Results

Plans and directs DSB Senior Management in establishing long‑ and short‑term goals and objectives.
Performs administrative duties, including interviewing and recommending applicants for hire, evaluating incumbents’ performance, developing and implementing the section budget, and ensuring programs operate within established budget parameters.
Advises the DSB Director regarding legislation and agency policies and procedures as they relate to the agency and division.
Assists the DSB Director in responding to information requests from executive and legislative officials as they relate to the agency.
Provides general direction to managers on data analytics and federal reporting.
Provides general direction and recommendations to senior managers regarding the development, revision, and implementation of policies and procedures.
Assists in establishing documentation requirements for reporting purposes as they apply to DSB programs and ensures reporting is accurate and timely.
Ensures individual programs within DSB are evaluated for effectiveness and compliance and makes recommendations accordingly.
Maintains necessary licensure and certifications by participating in relevant professional development and continuing education; the standard is continued certification or credentialing in good standing and a minimum of three professional development activities per reporting period.
Communicates effectively and efficiently with agency staff and customers to streamline service delivery.
Performance in the above duty areas will be evaluated based on client and stakeholder reports and direct supervisor observation.
Performs other duties as assigned.

Position Information

Job Series: Program Operations – Commerce Programs

Classification: Commerce Program Manager

Class Code: PCO02C

Pay Grade: SPC05

Salary Range: $85,943 – $127,195

Job Summary

The Commerce Program Manager is a strategic leader responsible for developing, implementing, and overseeing commerce-related programs that drive economic growth and business development. This role combines high-level planning with hands-on management to align program initiatives with organizational objectives. The manager works closely with internal departments, local businesses, government agencies, and a variety of assorted personnel in an attempt to ensure that commerce initiatives are effectively executed, financially sustainable, and compliant with applicable regulations.

Primary Responsibilities

Develop and implement comprehensive strategies for commerce programs that support the organization’s long-term economic objectives. Define program goals, establish performance metrics, and adjust strategies based on market trends and feedback. Manage day-to-day operations of commerce initiatives to ensure timely and effective project delivery. Monitor program progress using data analytics, prepare periodic performance reports, and recommend program enhancements. Serve as the primary point of contact for internal teams and external partners. Foster strong relationships with local businesses, community organizations, and government agencies to create collaborative opportunities. Prepare and manage program budgets, ensuring effective allocation and continual monitoring of resources. Track expenditures, identify funding opportunities, and work on grant proposals or sponsorship arrangements as needed. Lead, mentor, and coordinate cross-functional teams to build robust program capabilities. Promote a culture of continuous improvement, innovation, and high performance. Ensure all programs adhere to relevant federal, state, and local regulations. Implement quality controls and operational standards to meet compliance requirements and drive excellence in program delivery.

Knowledge and Skills

Ability to analyze complex market data and trends to inform program strategies and drive innovation. Exceptional verbal and written communication skills, with a proven track record of engaging a variety of assorted personnel. Demonstrated expertise in utilizing project management tools and financial software (e.g., Microsoft Office Suite, customer relationship management systems, data analytics platforms) to streamline operations and reporting. Capacity to thrive in dynamic environments, manage multiple tasks simultaneously, and quickly adapt to emerging challenges without compromising quality or compliance. Proven track record in budget management, strategic planning, and relationship development.

Minimum Qualifications

Bachelor’s degree in Business Administration, Public Administration, Economics, Finance, or a related field.

Minimum of 8 years of experience in program coordination, project management, economic development, or a similar role is essential.

Proven experience in managing large-scale, multi-participant commerce projects, including budget oversight, performance measurement, and regulatory compliance.

Experience working in environments that require high-level strategic planning and community engagement is essential.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.