CLAIMS REVIEW SPECIALIST

Date: Jul 15, 2026

Req ID: 58221

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $39,170.98

Position Number: 22112145
County: Pulaski
Posting End Date: August 3, 2026

Job Duties:

Assists with various audits, including 3383 retrospective review audit of crossover claims.

Responsible for maintaining and entering information into excel spreadsheets, uploading documentation into Docushare, preparing files for scanning into Docushare, verifying Docushare Scanning.

Handle incoming and outgoing mail, distribute faxes, and perform other duties as assigned to meet changing priorities.

This position is part of the Utilization Review Phone Tree.

Preferred qualifications:

Excellent communication skills both written and verbal

Ability to work well with others in a professional environment

Organization skills to multitask and adapt to changing priorities

Previous Medicare, Medicaid, or Commercial Insurance experience is highly sought.

Familiarity with medical billing and coding is desired.

Experience with MMIS Interchange is preferred.

Background in research or data analysis is considered a plus.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Operations – Claims Review

Classification: Claims Review Specialist

Class Code: PCR02P

Pay Grade: SGS03

Salary Range: $39,171 – $57,973

Job Summary

The Claims Review Specialist plays a critical role in supporting the insurance claims process by reviewing and evaluating claims for accuracy, completeness, and compliance with pre-determined agency policies and regulatory standards. This classification involves verifying claim documentation, investigating discrepancies, and ensuring the timely and efficient resolution of claims.

Primary Responsibilities

Assess insurance claims to ensure all required information is accurate and complete. Verify claim documentation against policy terms and conditions. Identify missing or inconsistent information and coordinate with the appropriate personnel to resolve issues. Document findings and actions taken for each claim in an organized manner. Communicate claim outcomes and provide necessary explanations to policyholders or internal personnel. Support fraud detection and prevention efforts by reporting unusual patterns or inconsistencies. Stay informed on agency policies, industry practices, and relevant regulations. Collaborate with senior team members and managers to improve claims processing workflows.

Knowledge and Skills

Strong analytical and problem-solving skills, attention to detail, good written and verbal communication. Willingness to learn and adapt to new tools, technologies, and processes. Experience with using standard office software (e.g., Microsoft Excel, Word). A proactive and team-oriented approach to work. Familiarity with department related programs.

Minimum Qualifications

High school diploma or GED.

Two years of experience in clerical or administrative functions.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.