CHILD SUPPORT SPECIALIST

Date: Apr 11, 2024

Req ID: 33292

Location:

Little Rock, AR, US, 72203

Category: DFA - OFC OF CHILD SUPPORT ENF

Anticipated Starting Salary: 36,000

Position Number: 22107362
County: Pulaski
Posting End Date: Continuous
Anticipated Starting Salary: 36,000
Office of Child Support Enforcement

Preferred Qualifications:

Must be certified by the Arkansas State Law Enforcement Standards Commission as a law enforcement officer.

Must qualify to be certified by the Arkansas Crime Information Commission as a Terminal operator to access their system
Must qualify to be certified by all Pulaski County Courts to serve their papers.

Job duties to include but not limited to:

Serve all legal documents from the Little Rock Regional OCSE. Serve legal documents in accordance with rules of civil procedure established by the Arkansas Supreme Court and the rules established by the Pulaski County Courts. Check documents for accuracy prior to service. Prepare accurate logs showing the disposition of all legal documents handled. Serve documents within the time allowed for service. Locate persons to be served using ACIC/NCIC, Arkansas Justice Exchange, OCSE computer system, past or present employers, past landlords, neighbors, friends, relatives, state parole and probation offices, other police agencies and the U.S. post office. Prepare return of service forms on all papers served and return them to the legal department in a timely manner. Make entries into the case note screen of the OCSE computer system showing the disposition of all papers handled.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: M068C

Grade: GS05

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $46,987.00

Summary

The Child Support Specialist I is responsible for coordinating staff activities, investigating, documenting, and initiating actions on child support cases, locating parents to establish and enforce court-ordered child support payments, and investigating child support delinquency cases. This position is governed by state and federal laws and agency/institution policy.

Functions

Conducts investigations for alleged child support delinquencies by reviewing cases, interviewing custodial parents, and contacting employers, neighbors, and landlords to obtain information required to identify and locate a non-custodial parent. Utilizes electronic location data to assist in the identification and location of non-custodial parents and employers in order to enforce child support obligations. Initiates notices/letters to customers, employers, and other state and federal agencies to obtain or provide information relating to the enforcement of child support obligations, and provides follow up correspondence and/or telephone calls as necessary. May coordinate the work activities of lower-level para-professional and administrative support staff by assigning and monitoring work, developing work plans, disseminating and interpreting policies and procedures, and presenting in-service training. Monitors the collection and posting of monies to individual accounts for clients and calculates and verifies child support arrears based on the obligation ordered by the court and payments made by the non-custodial parent by obtaining an affidavit. Implements wage assignments, income withholdings, and installment agreements for the collection of child support, negotiates with a non-custodial parent within agency guidelines to obtain an installment agreement for the payment of delinquent child support, and determines if legal actions and/or license suspension is appropriate in order to obtain payment of child support. Conducts reviews of court orders in order to determine if a modification of the child support obligation is appropriate. Prepares for and testifies at legal proceedings regarding the enforcement of child support obligations. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the procedures and practices of investigative techniques involved in child support delinquency. Knowledge of state and federal regulations and guidelines governing child support delinquency. Ability to plan, organize, and oversee the work of others. Ability to prepare, present, and review oral and written information and materials. Ability to record, compile, and present evidence. Ability to research, interpret, and apply state and federal laws and department policies and procedures. Ability to investigate, observe, and follow-up on leads or relevant material. Ability to establish and maintain effective working relationships with others.

Minimum Qualifications

The formal education equivalent of an associate’s degree in office administration, business administration or a related field; plus one year of experience in investigative work, eligibility review, or within a social service program. OR The formal education equivalent of a high school diploma; plus four years of experience in investigative work, eligibility review, or within a social service program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.