BENEFITS COORDINATOR

Date: Sep 5, 2025

Req ID: 52656

Location:

Little Rock, AR, US, 72201

Category: DEPT OF PARKS HERITAGE & TOUR

Anticipated Starting Salary: $52,137

Benefits Coordinator

Req: 52656

Position #: 22092402

Salary: $52,137

Grade: SGS06

Location: Shared Services – Human Resources, Little Rock, AR

Closing date: 10/01/2025

Job Duties: Oversee the day-to-day operations of employee benefits programs, including health insurance, retirement plans, life insurance, disability benefits, and paid leave policies. Act as the primary point of contact for department employees regarding benefits inquiries. Provide assistance and guidance on benefits eligibility, coverage options, enrollment procedures, and claims processes. Respond promptly and effectively to employee concerns and issues related to their benefits. Coordinate employee enrollment during onboarding, open enrollment periods, and qualifying life events (e.g., marriage, birth of a child, or change in dependents). Maintain accurate records and verify employee eligibility for benefits programs. Develop clear communication materials to educate employees about available benefits and their enrollment options. Prepare written communications such as benefit guides, enrollment instructions, and informational bulletins. Conduct informational sessions to explain benefits to employees and answer questions. Maintain accurate records of employee benefits information, including enrollment data, claims, and program changes. Ensure that all information is kept up to date and in compliance with privacy regulations.

KAS: Ability to analyze benefits data, identify trends, and recommend improvements. Strong problem-solving skills to resolve issues related to benefits eligibility, claims, and employee inquiries. Excellent written and verbal communication skills to explain complex benefits information clearly to employees. Ability to create clear, concise, and informative communication materials for a wide range of employees. Ability to maintain confidentiality and handle sensitive employee information in compliance with privacy laws. Demonstrated ability to provide exceptional customer service to employees. Ability to respond to employee concerns in a timely and empathetic manner, resolving issues with professionalism and care.

Minimum Qualifications: Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field, plus two (2) years of experience in benefits administration, human resources, or a related field.

Position is eligible for full benefits package including health and life insurance, retirement, paid holidays, and annual and sick leave.

EOE/AA/ADA Women and minorities encouraged to apply.

Applications accepted online only: https://arcareers.arkansas.gov

Please visit us on the web at https://adpht.arkansas.gov to find out more about us.

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Job Series: Benefits

Classification: Benefits Coordinator – Career Path

Class Code: HBE02P

Pay Grade: SGS06

Salary Range: $52,137- $77,163

Job Summary

The Benefits Coordinator is responsible for the administration and coordination of employee benefits programs within a specific state government department. This position requires oversight of benefits enrollment, claims assistance, program compliance, and overall benefits administration for state employees. The Benefits Coordinator will work closely with employees to ensure they understand their benefit options, resolve any related issues, and ensure that all benefits programs comply with state and federal regulations.

Primary Responsibilities

Oversee the day-to-day operations of employee benefits programs, including health insurance, retirement plans, life insurance, disability benefits, and paid leave policies. Act as the primary point of contact for department employees regarding benefits inquiries. Provide assistance and guidance on benefits eligibility, coverage options, enrollment procedures, and claims processes. Respond promptly and effectively to employee concerns and issues related to their benefits. Coordinate employee enrollment during onboarding, open enrollment periods, and qualifying life events (e.g., marriage, birth of a child, or change in dependents). Maintain accurate records and verify employee eligibility for benefits programs. Develop clear communication materials to educate employees about available benefits and their enrollment options. Prepare written communications such as benefit guides, enrollment instructions, and informational bulletins. Conduct informational sessions to explain benefits to employees and answer questions. Maintain accurate records of employee benefits information, including enrollment data, claims, and program changes. Ensure that all information is kept up to date and in compliance with privacy regulations.

Knowledge and Skills

Ability to analyze benefits data, identify trends, and recommend improvements. Strong problem-solving skills to resolve issues related to benefits eligibility, claims, and employee inquiries. Excellent written and verbal communication skills to explain complex benefits information clearly to employees. Ability to create clear, concise, and informative communication materials for a wide range of employees. Ability to maintain confidentiality and handle sensitive employee information in compliance with privacy laws. Demonstrated ability to provide exceptional customer service to employees. Ability to respond to employee concerns in a timely and empathetic manner, resolving issues with professionalism and care.

Minimum Qualifications

Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field, plus two (2) years of experience in benefits administration, human resources, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.