APPLICATIONS ANALYST I

Date: Jan 6, 2026

Req ID: 55039

Location:

Little Rock, AR, US, 72202

Category: DEPT OF WORKFORCE SERVICES

Anticipated Starting Salary: $73,104.10

Position Summary

The Applications Analyst I is responsible for analyzing, implementing, and maintaining software applications that support an agency's or organization's business processes and operations. By bridging the gap between business needs and technical solutions, the Applications Analyst I collaborates with developers and information technology teams in an attempt to ensure applications are functional, efficient, and aligned with organizational goals. This role demands strong analytical skills, a deep understanding of business processes, and the technical expertise to troubleshoot and resolve application-related issues.

This position requires on-site employment with no remote or hybrid options available.

Preferred Qualification

Ability to translate complex technical concepts into business-friendly language
Excellent verbal and written communication skills
Strong business analysis and requirements gathering skills
Experience with documentation tools (i.e. JIRA, Confluence, MS Visio)

Job Responsibilities and Expected Results

Assisting with project planning, monitoring, and ensuring solutions align with business requirements.

Develop technical and functional requirements document.

Serving as a liaison between Business and IT on business needs.

Interview business users about system or process upgrades.

Document business requirements.

Gather critical information from meetings and produce useful reports.

Translate business needs into clear specifications.

Position Information

Job Series: Information Technology – Application Support

Classification: Applications Analyst I

Class Code: IAS01P

Pay Grade: IST07

Salary Range: $73,104 – $119,274

Job Summary

The Applications Analyst I is responsible for analyzing, implementing, and maintaining software applications that support an agency’s or organization’s business processes and operations. By bridging the gap between business needs and technical solutions, the Applications Analyst I collaborates with developers and information technology teams in an attempt to ensure applications are functional, efficient, and aligned with organizational goals. This role demands strong analytical skills, a deep understanding of business processes, and the technical expertise to troubleshoot and resolve application-related issues.

Primary Responsibilities

Evaluate business requirements and translate them into functional specifications for applications. Analyze existing applications to identify areas for improvement, optimization, or replacement. Coordinate with agencies to gather requirements, address concerns, and provide updates. Test and validate applications to ensure proper functionality and alignment with business needs. Develop and document processes, user guides, and training materials for end-users. Troubleshoot and resolve application-related issues to maintain system reliability. Support the integration of new applications or updates into existing systems. Monitor application performance and implement solutions to enhance efficiency. Collaborate with information technology teams and vendors to deploy and maintain software solutions. Stay current with emerging technologies and industry trends to recommend innovative solutions.

Knowledge and Skills

Strong analytical and critical-thinking skills. Excellent verbal and written communication abilities. Attention to detail with a focus on accuracy and quality. Effective problem-solving and troubleshooting capabilities. Ability to manage multiple projects and prioritize tasks.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Computer Systems Engineering, Business Administration, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.