ADVA SERVICE OFFICER

Date: Apr 16, 2025

Req ID: 48786

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF VETERAN AFFAIRS

Anticipated Starting Salary: $40,339.94

Position Number: 22163045
County: Pulaski
Posting End Date: 04/30/2025
Anticipated Starting Salary: $40,339.94

Hiring Official: Gina Chandler

Please note: To meet the minimum qualifications for this position, applicant must be an honorably discharged veteran.

All jobs offers and continued employment are contingent upon passing the pre-employment drug-screening, criminal background check, and adult maltreatment central registry checks (if applicable). You have the right to obtain a copy of the reports from the registries.

The Arkansas Department of Veterans Affairs serves Arkansas Veterans, and their eligible dependents, through advocacy and education to access federal and state benefits, high-quality long-term nursing care, and burial honors.

Position Information

Class Code: G253C

Grade: GS07

FLSA Status: NON-EXEMPT

Salary Range: $40,340.00 - $64,343.00

Summary

The Veterans Service Officer is responsible for providing information regarding benefits and claims assistance to Arkansas veterans. This position is governed by state and federal laws relating to veterans benefits and agency/institution policy.

Functions

Interviews veterans to ascertain eligibility for benefits and to collect information and documentation to support claims. Provides information and counseling to veterans concerning benefit eligibility requirements, required supporting documentation, sources of obtaining missing documentation and forms and assistance in completing applications. Informs veterans of appeals processes and requirements and acts as veterans advocate during appeals, appears before Disabled Veterans Appeals Board to argue on behalf of veterans and writes and presents briefs to communicate client contentions. Researches state and federal laws to obtain information to support claim actions and reviews medical terminology and medical textbooks to ascertain information related to various diagnoses, treatments, prognoses and specific claims actions. Obtains Power of Attorney from veteran in order to act on his/her behalf during claims process. Provides information and guidance to County Veterans Services Officers (CVSO). Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of state and federal laws, regulations and agency programs pertaining to veterans benefits. Knowledge of case management policies and procedures. Knowledge of veterans service officer program operations. Ability to research, interpret and apply veteran laws and regulations. Ability to interview, obtain and provide information and assistance relating to services and benefits. Ability to review, investigate, record data and suggest courses of action. Ability to prepare and present oral and written information and reports. Ability to provide advice, guidance and support to claimants and CVSO.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in social work, psychology, sociology or a related field; plus two years of experience in claims processing or a related field.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

Certified by the Veterans Administration as an honorably discharged veteran with military service during armed conflict, as established by Congress in accordance with ACA 20-81-103. Must be a citizen of Arkansas for a period of three years prior to appointment.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.