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Date:  Jul 8, 2024
Req ID:  41326

Little Rock, AR, US, 72201

Anticipated Starting Salary:  $36,154.98

Position Number: 22109432 
County: Lonoke; Pulaski 
Posting End Date: 07/22/2024 

Anticipated Starting Salary: $36,154.98 


The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.


Hiring Manger:  Carla Gipson


Special Work Condition/Preferences: In-state Travel Required.  Required to perform occasional on-call duties during the week and on weekends. Three years’ experience with statutes, policy, or procedures related to adult or child welfare; two years’ experience in a discipline which requires using reasoning skills and objective analysis of facts; ability to document complex situations in a comprehensive and legible manner; experience working with developmentally disabled or geriatric populations; demonstrates ability to plan and organize work and time around deadlines. At least two years’ experience using Microsoft Office applications. Must have a valid driver’s license, access to personal vehicle, and a clean driving record.

Position Information

Class Code: M045C

Grade: GS06


Salary Range: $36,155.00 - $52,425.00


The Adult Protective Services (APS) Worker is responsible for investigating reports of adult maltreatment involving adults 18 and older in accordance with ACA 12-12-1701 et.Seq. This position is governed by state and federal laws and agency/institution policy.


Investigates complaints called into the Adult Maltreatment Hotline by conducting in-depth interviews with victim, alleged perpetrator, family members, neighbors, medical personnel, social workers, clergy, emergency medical workers, law enforcement and others regarding reported allegations. Completes research to confirm victim eligibility for public programs and other assistance. Identifies, recommends, negotiates, refers, and secures least restrictive living arrangement for victim. Determines need for protective custody, removes victim from danger, secures home, prepares court affidavit, secures financial information, and testifies at court hearings. Acts as custodian for adult wards of the state, advocates to ensure client rights, prepares court reports, and testifies at annual review hearings Completes comprehensive documentation of investigation results and other case management activities, enters information into APS database, and completes investigations. Assures continuous access to APS by providing on call coverage. Performs other duties as assigned.


Work after normal hours may be required to staff Adult Maltreatment Hotline.

Knowledge, Skills and Abilities

Knowledge of the principles and practices of counseling, social work, and case management. Knowledge of state and federal laws, rules, guidelines, and agency policies and programs governing adult protective services. Ability to perform case and situational analysis and develop plans for remedial action. Ability to recognize, understand, and facilitate opportunities to connect necessary resources to obtain positive/safe outcomes effectively. Ability to successfully interact with diverse individuals and community and legal resources to create partnerships and networks. Ability to prepare, present, and review oral and written confidential information and reports.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in, social work, sociology, psychology or a related field; plus one year of experience in interviewing and investigating impaired adults or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.



The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock