ACOM DWS PROGRAM SUPERVISOR

Position Number: 22093703 

County: Pulaski 
Anticipated Starting Salary: $40,339.94 
Employment & Training 
 

Position Summary

The Program Supervisor serves as the primary state contact between ACT and Arkansas Workforce Connection (AWC) regarding ACT WorkKeys program operations, facilitating job seekers in earning a nationally recognized Career Readiness Certificate (CRC). Additionally, it acts as the direct contact for statewide WorkKeys sites, providing support for daily program operations.  This position also works with Agency Staff field staff to offer technical assistance, and interpreting ACT WorkKeys policies and procedures. The role also includes serving as the primary CRC Proctor at the Little Rock Workforce Center, compiling test scores, and issuing certificates based on students' test attempts and results.  This position is governed by state and federal laws and agency policy

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a bachelor's degree in business management, general business, or related field, plus two years of experience in the programs being supervised or a related field.

Knowledge, Skills, and Abilities

• Knowledge of planning, research, and analysis techniques and procedures.
• Knowledge of department operations, policies, and procedures.
• Ability to read and interpret laws and regulations and apply them accordingly.
• Ability to plan and execute systems and organizational analysis and feasibility    studies.
• Ability to conduct research, prepare and present a written or oral comprehensive report based on that research.
• Knowledge of basic accounting principles.
• Possess the skills to plan, organize and conduct meetings and workshops.
• Ability to clearly communicate with the public orally and in writing.
• Can be a team leader as well as an effective team member.
• Possess the ability to follow written and oral instructions.
• Ability to organize and conduct meetings and workshops.

Job Responsibilities and Expected Results

• Serves as the primary liaison between the AWC and ACT, managing communication through oral and written correspondence, monthly team meetings, and updates provided by ACT's assigned liaison.
• Interprets and disseminates ACT WorkKeys updates on curriculum and assessments through statewide memorandums, policies, and guidance to local WorkKeys providers.
• Coordinates and delivers administrative WorkKeys instructions to local providers based on ACT updates.
• Oversees the ACT WorkKeys contract, including negotiations, modifications, and collaboration with Financial Management to ensure budget alignment.
• Maintains and updates records of active WorkKeys curriculum and testing sites, including local provider contacts and locations.
• Facilitates the certification of site curriculum and test administrators in collaboration with ACT and local WorkKeys providers.
• Prepares, analyzes, and submits monthly Career Readiness Certificate (CRC) performance reports.
• Reviews and processes ACT monthly assessment invoices for payment in coordination with the State Administrative Analyst and Financial Management.
• Conducts research to provide technical assistance to statewide WorkKeys operators, sharing findings via email, phone, and presentations.
• Leads the development of special CRC projects and reports, ensuring effective team coordination.
• Collaborates with internal and external units to enhance CRC operations, promotion, and outreach initiatives.
• Addresses public inquiries related to Career Readiness Certificates.
• Advocates for the benefits of ACT WorkKeys and CRCs to employers and job seekers.
• Supports and mentors the State CRC Proctor and provides backup for administering WorkKeys assessments, including schedule management.
• Verifies and inputs WorkKeys scores into Arkansas Job Link (AJL) and ensures eligibility determinations in partnership with WIOA staff.
• Processes and distributes Career Readiness Certificates and assists in updating related materials such as brochures.
• Monitors WorkKeys program activity and provides back-up support for the AJL Helpdesk, including account reactivation.
• Participates in special projects and other duties as assigned.

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.