ACOM DWS PROGRAM OPERATIONS MANAGER

Date: Oct 1, 2024

Req ID: 43779

Location:

Little Rock, AR, US, 72209

Category: DEPT OF WORKFORCE SERVICES

Anticipated Starting Salary: $45,009.95

Position Number: 22093781

County: Pulaski
Anticipated Starting Salary: $45,009.95
Employment Services and Training

Position Summary

The Division of Workforce Services (DWS) Program Operations Manager will function as the State Monitor Advocate for the Migrant and Seasonal Farmworker (MSFW) Program and is responsible for ensuring compliance with federal program regulations. This position is governed by state and federal laws and agency policy

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a bachelor's degree in general business, public administration, or a related field; plus, three years’ experience in personnel management, program administration, human services, public administration, or a related field.

Federal U.S. Department of Labor Minimum Qualifications

In accordance with the Workforce Innovation and Opportunity Act of 2014 (WIOA) Regulations at §653.108, the preferred candidate must be:

From a Migrant and Seasonal Farmworker (MSFW) background; or
Speak Spanish or other languages of a significant proportion of the State MSFW population; or
Who have substantial work experience in farmworker activities.

Knowledge, Skills, and Abilities

Knowledge of supervisory practices and procedures.
Knowledge of state budget procedures.
Knowledge of specialized DWS program area practices and procedures.
Knowledge of state and federal laws regulating specialized DWS program areas.
Ability to plan, organize, and oversee the work of subordinates.
Ability to evaluate program effectiveness and modify as necessary.
Ability to interpret and apply federal and state laws and regulations.
Ability to prepare and present oral and written information and reports.
Ability to review written reports, recommend corrective action, and oversee compliance investigations

Job Responsibilities and Expected Results

In accordance with the Workforce Innovation and Opportunity Act of 2014 (WIOA) Regulations at §653.108, the State Monitor Advocate must:

Conduct an ongoing review of the delivery of services and protections afforded by the ES regulations to MSFWs by the SWA and ES offices (including efforts to provide ES staff in accordance with § 653.111, and the appropriateness of informal complaint and apparent violation resolutions as documented in the complaint logs). The SMA, without delay, must advise the SWA and local offices of problems, deficiencies, or improper practices in the delivery of services and protections afforded by these regulations and may request a corrective action plan to address these deficiencies. The SMA must advise the SWA on means to improve the delivery of services.
Participate in on-site reviews on a regular basis, using the following procedures:
1. Before beginning an onsite review, the SMA or review staff must study:
  1. Program performance data.
  2. Reports of previous reviews.
  3. Corrective action plans developed as a result of previous reviews.
  4. Complaint logs including logs documenting the informal resolution of complaints and apparent violations; and
  5. Complaints elevated from the office or concerning the office.
Review and approve the SWA's Agricultural Outreach Plan (AOP).
On a random basis, review outreach workers' daily logs and other reports including those showing or reflecting the workers' activities.
Write and submit annual summaries to the State Administrator with a copy to the Regional Administrator as described in this section.
Perform other duties as assigned.

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

Position Information

Class Code: G127C

Grade: GS08

FLSA Status: EXEMPT

Salary Range: $45,010.00 - $71,792.00

Summary

The Department of Workforce Services (DWS) Program Operations Manager is responsible for managing the operations of specific DWS programs. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises professional and technical staff by interviewing and recommending for hire, assigning and reviewing work, training new employees, and evaluating the performance of incumbents. Oversees the operations of assigned program areas within divisions of DWS by planning, coordinating, and prioritizing work activities and monitoring work performance. Reviews written reports in assigned program areas, recommends appropriate corrective actions, and oversees and/or conducts on-site visits to monitor compliance with program guidelines. Interprets laws and regulations which affect assigned program areas and provides information on their impact to agency. Oversees training activities for staff in assigned program areas by reviewing and approving materials and instructing if necessary. Assists with budget preparation and maintenance by proposing budget needs and monitoring and approving expenditures such as travel. Proposes relevant policies and procedures, recommends changes in report forms and instructions, and implements approved changes. Makes presentations and speeches before civic clubs and organizations to inform the general public of services and DWS responsibilities. Provides technical assistance to immediate subordinates and program personnel by providing information, answering technical questions, and resolving complaints. Performs other duties as assigned.

Dimensions

Occasional in-state and limited out-of-state travel is required.

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of state budget procedures. Knowledge of specialized DWS program area practices and procedures. Knowledge of state and federal laws regulating specialized DWS program areas. Ability to plan, organize, and oversee the work of subordinates. Ability to evaluate program effectiveness and modify as necessary. Ability to interpret and apply federal and state laws and regulations. Ability to prepare and present oral and written information and reports. Ability to review written reports, recommend corrective action, and oversee compliance investigations.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in general business, public administration, or a related field; plus three years experience in personnel management, program administration, human services, public administration, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.