ACOM DWS PROGRAM OPERATIONS MANAGER

Date: Mar 24, 2025

Req ID: 48287

Location:

Little Rock, AR, US, 72201

Category: DEPT OF WORKFORCE SERVICES

Anticipated Starting Salary: $45,009.95

Position Number: 22148185
County: Pulaski
Anticipated Starting Salary: $45,009.95
ACOM Legal Shared Services

Position Summary

The DWS Program Manager will serve as a Paralegal/Legal Assistant to ADWS General Counsel and the Legal Office. This position will be responsible for reviewing unemployment benefits overpayment cases and employer tax underpayment cases and assisting attorneys to develop collection actions and criminal fraud cases for referrals to county prosecutors. Assist with the promulgation of rules process. Provide general paralegal services for ADWS legal office and attorneys, including case development, case management ,legal research, drafting of legal documents, contracts, court filings, collection actions, FOIA, subpoenas, etc.

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a bachelor's degree in general business, public administration, or a related field; plus, four years of experience in personnel management, program administration, human services, public administration, or a related field, including two years in a supervisory or leadership capacity.

Preferred Qualification

Experience as a paralegal/legal secretary in a fast paced, multi-attorney law firm or government legal office.
Excellent organizational skills.
Excellent communications and writing skills.
Experience meeting deadlines and producing quality work product.
Knowledge of state and federal courts and legal procedures.
Knowledge of state government operations and procedures.

Superior work ethic, disciplined, self-starter and able to work without constant supervision.

Knowledge, Skills, and Abilities

Knowledge of supervisory practices and procedures.
Knowledge of state budget procedures.
Knowledge of specialized DWS program area practices and procedures.
Knowledge of state and federal laws regulating specialized DWS program areas.
Ability to plan, organize, and oversee the work of subordinates.
Ability to evaluate program effectiveness and modify as necessary.
Ability to interpret and apply federal and state laws and regulations.
Ability to prepare and present oral and written information and reports.
Ability to review written reports, recommend corrective action, and oversee compliance investigations.

Job Responsibilities and Expected Results

This position will be responsible for reviewing unemployment benefits overpayment cases and employer tax underpayment cases and assisting attorneys to develop collection actions and criminal fraud cases for referrals to county prosecutors.

Assist with the promulgation of rules process.

Provide general paralegal services for ADWS legal office and attorneys, including case development, case management, legal research, drafting of legal documents, contracts, court filings, collection actions, FOIA, subpoenas, etc.

Perform other duties as assigned.

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

Position Information

Class Code: G127C

Grade: GS08

FLSA Status: EXEMPT

Salary Range: $45,010.00 - $71,792.00

Summary

The Department of Workforce Services (DWS) Program Operations Manager is responsible for managing the operations of specific DWS programs. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises professional and technical staff by interviewing and recommending for hire, assigning and reviewing work, training new employees, and evaluating the performance of incumbents. Oversees the operations of assigned program areas within divisions of DWS by planning, coordinating, and prioritizing work activities and monitoring work performance. Reviews written reports in assigned program areas, recommends appropriate corrective actions, and oversees and/or conducts on-site visits to monitor compliance with program guidelines. Interprets laws and regulations which affect assigned program areas and provides information on their impact to agency. Oversees training activities for staff in assigned program areas by reviewing and approving materials and instructing if necessary. Assists with budget preparation and maintenance by proposing budget needs and monitoring and approving expenditures such as travel. Proposes relevant policies and procedures, recommends changes in report forms and instructions, and implements approved changes. Makes presentations and speeches before civic clubs and organizations to inform the general public of services and DWS responsibilities. Provides technical assistance to immediate subordinates and program personnel by providing information, answering technical questions, and resolving complaints. Performs other duties as assigned.

Dimensions

Occasional in-state and limited out-of-state travel is required.

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of state budget procedures. Knowledge of specialized DWS program area practices and procedures. Knowledge of state and federal laws regulating specialized DWS program areas. Ability to plan, organize, and oversee the work of subordinates. Ability to evaluate program effectiveness and modify as necessary. Ability to interpret and apply federal and state laws and regulations. Ability to prepare and present oral and written information and reports. Ability to review written reports, recommend corrective action, and oversee compliance investigations.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in general business, public administration, or a related field; plus three years experience in personnel management, program administration, human services, public administration, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.