ACOM DIVISION MANAGER

Position Number: 22181851 
County: Pulaski 
Pharmacy Benefits Division

Position Summary

The PBM Division Manager organizes and monitors all PBM-related complaints, licensing, and renewal activities. The Manager also oversees a small professional staff and serves as the Division’s primary point of contact for pharmacies, PBMs, and other state agencies and government officials. Success in this role hinges on exceptional organizational discipline, the ability to navigate an evolving regulatory landscape with minimal oversight, and strong interpersonal skills that foster cooperation among internal and external stakeholders. A pharmacy background (e.g., PharmD, RPh, or equivalent experience) is required to ensure fluency in PBM operations and terminology.

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a master’s degree in education administration or a related area; plus, eight years of experience in the area of education, including two years in vocational education administration. 

Preferred Qualification

• A PharmD, RPh, or equivalent experience and education.
• Exceptional organizational skills.
• Strong interpersonal and communication skills.
• Working knowledge of Arkansas PBM statutes, rules, and regulations.
• Proficiency with common business technology and Microsoft Office Suite.

Knowledge, Skills, and Abilities

• Knowledge of education program administration.
• Knowledge of federal requirements governing the processing and administration of federal grants.
• Knowledge of the principles and practices of human resource and organizational management.
• Knowledge of the organization, management, facilities, and programs of Career and Technical Education
• Ability to interpret and apply the provisions of law, rule, or regulation to specific circumstances.
• Ability to prepare detailed reports of specialized information and to make oral presentations to large groups.
• Ability to monitor / assess performance of others or organizations to make improvements or take corrective action.
• Ability to estimate cost, time, manpower, equipment, and materials required to support current or planned operations. 
• Ability to establish comprehensive organizational systems and programs and to direct operations through subordinate managers.

Job Responsibilities and Expected Results

• Maintain and refine the PBM complaint tracker; assign investigations; set timelines; and ensure timely responses to complaints.
• Oversee end-to-end licensing cycle for all PBMs operating in Arkansas.
• Report to and assist PBM General Counsel in developing procedures and workflows for PBM complaints.
• Lead and develop a small team of specialists; delegate work to match skills and regulatory goals; and oversee implementation projects that streamline operations.
• Collaborate with PBM General Counsel on rulemaking, bulletins, and hearing preparations as the regulatory landscape evolves.

 
The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.