Travel Consultant (RTO01P)

Date: Jun 18, 2025

Req ID: 50131

Location:

Lake Village, AR, US, 71653

Category: DEPT OF PARKS AND TOURISM

Anticipated Starting Salary: $32,405

Travel Consultant

Position #: 22092550

Salary: $32,405

Pay Grade: GS02

Requisition: 50131

Location: Arkansas Welcome Center, Lake Village, AR

Closing date: Open Until filled

Quality customer service is vital to the Arkansas Welcome Center mission. Travel Consultants act as the first point of contact between Arkansas Tourism and the traveling public. This position is responsible for greeting visitors entering the center, mapping out routes, and providing travel and tourism information about Arkansas. Other duties include participating in excursion training tours, compiling daily and monthly visitation data and entering it into the computer, ordering supplies and inventory, restocking and keeping inventory of literature and helping to maintain the cleanliness of the center. May make presentations at community functions and work booths at work functions. The selected candidate must maintain certification to perform adult and child CPR/ AED (training provided), wear the uniform provided by the department, be able to move up to 50 pounds, and be available to work some weekends and holidays.

Applicants must meet or exceed the following qualifications: the formal education of a high school diploma; plus two years of experience in public relations, customer service, or related area. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.

EOE/AA/ADA Women and minorities are encouraged to apply.

Applications accepted online ONLY: https://arcareers.arkansas.gov/

Please visit us on the web at https://adpht.arkansas.gov to find out more about us.

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Job Series: Tourism – Career Path

Classification: Travel Consultant

Class Code: RTO01P

Pay Grade: SGS02

Salary Range: $35,610- $52,703

Job Summary

The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansas’s attractions, parks, heritage sites, and tourism opportunities. This position assists visitors in planning itineraries, offers travel recommendations, and ensures the distribution of up-to-date tourism materials.

Primary Responsibilities

Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information. Provide accurate and engaging recommendations on Arkansas’s parks, historical sites, lodging, dining, events, and recreational activities. Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources. Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience. Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations. Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas. Represent the state’s tourism initiatives at conferences, expos, and community events when required. Maintain and update visitor records, travel statistics, and customer feedback reports. Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.

Knowledge and Skills

Strong verbal and written communication skills with the ability to provide clear and engaging travel advice. Exceptional customer service skills with a friendly and welcoming demeanor. Ability to listen attentively and tailor travel recommendations based on visitor interests. Strong attention to detail and ability to keep accurate visitor records. Ability to multi-task, prioritize inquiries, and handle a fast-paced environment. Familiarity with Arkansas’s geography, attractions, cultural sites, recreational opportunities, and tourism services. Knowledge of local and statewide travel routes, accommodations, and transportation options. Ability to resolve visitor concerns effectively and professionally. Strong teamwork skills and the ability to collaborate with tourism partners and staff.

Minimum Qualifications

At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.