Position Number: 22087614
County: Pulaski
Anticipated Starting Salary: 117,734
The Arkansas Department of Shared Administrative Services' goal is to create a more efficient government through epic service delivery and collaboration across state government. The department is comprised of the Office of the Secretary, the Arkansas Geographic Information Systems Office, the Division of Building Authority, the Division of Information Systems, the Employee Benefits Division, the Office of Personnel Management, and the Office of State Procurement.
This position will be responsible for leading the development and implementation of the state's artificial intelligence (AI) strategy. They will also establish and oversee AI governance frameworks, policies, and standards in accordance with the Office of State Technology's (OST) IT governance framework. They will maintain and publish a statewide AI use-case inventory to document implementations, monitor outcomes, and guide future adoption. Additionally, this position will engage with public- and private-sector stakeholders to promote transparency, build trust, and foster collaboration on AI initiatives.
Preferred Qualifications
- Master’s degree or higher in AI, Computer Science, Data Analytics, or Public Administration.
- Experience developing or overseeing AI governance or risk management frameworks.
- Demonstrated experience in cross-departmental collaboration and large-scale program implementation.
- Experience communicating complex technical concepts to policymakers and executive leadership.
- Record of success leading AI or advanced analytics initiatives that improved service delivery, efficiency, or decision-making.
- Experience engaging with employers, academia, or private-sector partners to foster responsible AI innovation.
Position Information
Job Series: IT Administration
Classification: IT Administrator – Competitive
Class Code: IIA04C
Pay Grade: IST12
Salary Range: $117,734 - $192,091
Job Summary
The IT Administrator is a critical role within a department/agency, responsible for the management, maintenance, and optimization of the state’s IT infrastructure and systems. This position plays a key role in ensuring that technology resources are secure, efficient, and operating at peak performance to support government services. The IT Administrator will be responsible for overseeing network administration, system configurations, user support, and maintaining security protocols.
Primary Responsibilities
Manage, configure, and maintain state-of-the-art IT systems, servers, and network infrastructure.
Ensure the availability, performance, and security of all IT systems that support government functions, including local and cloud-based resources.
Monitor system performance and resolve issues proactively.
Provide technical support for system issues, network outages, and hardware/software malfunctions.
Troubleshoot issues and coordinate with other departments or external vendors as needed to resolve problems in a timely manner.
Offer end-user support for various IT-related issues.
Implement and enforce security protocols to protect state data, systems, and networks from cyber threats.
Conduct routine security assessments and apply necessary patches and updates to ensure compliance with security standards and regulatory requirements.
Perform regular updates and maintenance to ensure systems remain up to date, secure, and operating efficiently. This includes managing software upgrades, hardware configurations, system patches, and updates.
Develop, test, and maintain backup and disaster recovery procedures to ensure data integrity and availability.
Ensure that data backups are completed successfully and stored securely, and perform recovery operations as needed.
Maintain accurate and up-to-date records of systems configurations, network diagrams, software licenses, and troubleshooting logs.
Prepare reports on system performance, security incidents, and system updates for management review.
Administer user accounts and access to systems, applications, and resources.
Manage permissions, login credentials, and user authentication processes to ensure secure and appropriate access.
Knowledge and Skills
Solid knowledge and experience with a variety of IT systems, including network administration, server management, cloud computing, and system configurations.
Proficiency in system troubleshooting and maintenance.
Strong analytical and problem-solving abilities to quickly identify and resolve IT issues.
Ability to diagnose and address system failures or performance issues efficiently.
Strong understanding of cybersecurity principles and practices.
Experience implementing and maintaining security measures to protect sensitive data and systems.
Effective communication skills to interact with end-users, team members, and management.
Ability to explain technical concepts to non-technical users clearly and concisely.
Strong attention to detail when performing system configurations, troubleshooting issues, and ensuring all security protocols are followed.
Accurate documentation and record-keeping are essential.
Ability to provide exceptional support to end-users, understanding their needs and providing solutions in a timely and professional manner.
Minimum Qualifications
A Bachelor’s degree in Information Technology, Computer Science, or a related field is required, plus eight (8) years of progressively responsible experience in IT management or technology operations.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
