Position Number: 22093811
County: Pulaski
Anticipated Starting Salary: $63,085.98

Position Summary 

The Commerce Program Supervisor/ Expert is responsible for leading and conducting special research studies and monitoring and coordinating project/program activities for the Benefit Payment Control unit under Ul Contributions.   This position oversees the functionality of creating overpayments for claimants that were overpaid benefits.   This position also supervises staff that issue supplemental payments, write-offs and waivers for claimants in overpayment stat11s. This position will also coordinate with the appeals and Board of Review to ensure accurate appeal status is updated on claimants' files.  Along with overseeing the repayment processes of Benefit Payment Control, this position will be the lead for and UI Fraud processes during the unemployment claim processes.  This position will also work closely with senior management and agency IT staff to implement new procedures for the Employer Charge process. This position is governed by state and federal laws and agency policy.

This position requires on-site employment with no remote or hybrid options available.

Education and Professional Work Experience 

Minimum Qualifications

Bachelor’s degree in business administration, Public Administration, Economics, Finance, or related field.  Minimum of 6 years of experience in program coordination, project management, economic development, or a similar role is essential. Proven experience in managing large-scale, multi-participant commerce projects, including budget oversight, performance measurement, and regulatory compliance. Experience working in environments that require high-level strategic planning and community engagement is essential.

Preferred Qualifications:

Proficiency in all Microsoft Office products is preferred, especially Microsoft Excel and Word.  The candidate must effectively communicate orally and in writing.  Management and organizational skills are required, with attention to detail.

Knowledge, Skills, and Abilities                                                               

• Knowledge of the principles and techniques of organizational and systems analysis.
• Knowledge of planning, research, and analysis techniques and procedures.
• Knowledge of supervisor practices and procedures.  
• Ability to interpret and apply state and federal laws and regulations governing the Benefit Payment Control program.
• Ability to plan and execute systems and perform organizational analysis and feasibility studies.   
• Ability to plan and organize comprehensive reports of project findings and write and develop manual and handbooks.
• Ability to organize and conduct meetings and workshops.

Job Responsibilities and Expected Results

 Key Business Processes/Duties

1. Supervises professional and technical staff by interviewing and recommending for hire, assigning, and reviewing work, training new employees, and evaluating the performance of incumbents by ensuring payment agreements, waivers and write off balances are entered into the system accurately and timely.
2. Oversee the operations of the BPC program, coordinating, and prioritizing work activities and monitoring work performance to verify manual overpayments are set up accurately and timely.
3. Reviews written reports, recommends appropriate corrective actions, and oversees compliance with the Department of Labor program guidelines and coordinate Appeals and the Board of Review filings and decisions are correctly updated.
4. Interpret laws and regulations and provides information on their impact to the agency.
5. Propose relevant policies and procedures, recommends changes in repo11forms and instructions, and implements approved changes for overpayment, UI Fraud and Employer Charge process.
6. Provide technical assistance to immediate subordinates and program personnel by providing information, answering technical questions, and resolving complaints.
7. Perform other duties as assigned