Position Number: 22093763
County: Pulaski
Anticipated Starting Salary: $52,137.07

 Position Summary 

The Commerce Program Specialist is responsible for supervising the Contributions Payment Processing/Data Ent ry. This position is responsible for processing payments received by UI Contributions and benefit overpayments, open and process all contributions mail and audit employer (financial records to determine compliance with unemployment insurance laws. This position 'is also responsible for providing backup assistance to the Collections/ ADJ Unit. Success in the position will be based on teamwork meeting assigned deadlines and professionalism when assisting Arkansas employers and/or internal customers. This position is governed by state and federal laws and agency policy.

This position requires on-site employment with no remote or hybrid options available

Education and Professional Work Experience

Minimum Qualifications

Bachelor's degree in business administration, Public Administration, Economics, Finance, or a related field.

Preferred Qualifications

Proficiency in all Microsoft Office products is preferred, especially Microsoft Excel and Word.

Proficiency in basic accounting and adding and subtraction. The candidate must effectively communicate orally and in writing.

Knowledge, Skills, and Abilities 

Knowledge of the principles of and practices of accounting. Knowledge of manual and automated accounting systems and procedures.

Knowledge of state and federal Jaws, rules. and regulations governing the reporting and payment of unemployment insurance tax on employers

Knowledge of audit standards and procedures.

Ability to interpret and apply state laws and regulations.

Ability to analyze financial records and identify and resolve discrepancies. Ability to document examination findings and prepare reports.

Ability to convey and exchange oral and written information of a specialized nature.

Job Responsibilities and Expected Results

• Oversee the Payment Processing/Adjustments unit daily.  Assist Payment Tax 21 inquires as needed.
• Assist with keying 2096 reports into the Tax 21 system.
• Assists Payment Processing unit during all four designated rush periods with batching, block stamping, opening mail, check scanner operations and any other duties needed to meet guidelines set by DOL.
• Assist POM with unprocessed deposits.
• Oversee the Penalty Abatement Process for PAC meetings and mailouts to employers. 
• Provide updates to POM with streamlined processes for better efficiency.
• Provide quarterly team meetings to all staff in Payment Processing, Data Entry & Collections staff.
• Be of backup assistance to POM during absences.
• Assist with interviewing & hiring process. 
• Assist with performance and skill review assessments.
• Develop training manuals and handbooks.
• Process UI Tax and BPC payments promptly and accurately while adhering to regulations and protocol.
• Research financial data related to payment processing, ensuring accuracy and consistency.
• Research payment information and verify payment details and reconcile any discrepancies to maintain accurate financial  records.
• Assist in Webex system as needed and on scheduled days provided by management/supervisory staff.
• Adhere to all regulatory requirements related to payment processing and data entry.
• Work collaboratively to achieve common goals.
• Perform additional duties as assigned by supervisory/managerial staff to support the team and organization.