SOCIAL SERVICES MANAGER

Date: Sep 12, 2025

Req ID: 52809

Location:

Jonesboro, AR, US, 72401

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $69,395.00

Position Number: 22165532
County: Craighead
Posting End Date: 09/14/2025
Anticipated Starting Salary: $69,395.00
DCFS

Hiring Official: April Faughn

Special Work Conditions: The Department of Human Services Social Services Manager is responsible for overseeing, monitoring, and evaluating service and grant programs. This position is governed by state and federal laws and agency/institution policy. Supervises a subordinate staff by developing short and long-term goals and objectives, determining the allocation of internal and external resources, advising staff seeking guidance, and overseeing the functions of program activities to ensure fulfillment of the organization's mission and objectives. Responsible for strengthening decision making by monitoring and overseeing all removals in the area; monitoring current foster care cases to ensure the appropriate services are delivered in order for children to safely return home. Interviews, hires, trains, coordinates, assigns, reviews work, and evaluates the performance of incumbents. Monitors and evaluates service programs and recommends corrective action when needed. Provides technical assistance regarding program, personnel, and policy matters and provides oral/written information and testimony. Serves on various committees and task forces to stay abreast on service program information. Performs other duties as assigned. On-call twenty-four (24) hours a day to provide consultation and advice to staff.

Preferred Qualifications: Knowledge of the principles and practices of organizational management. Knowledge of programs and services administered to aid children and families. Ability to conduct inspections to determine compliance with laws, standards and regulations. Ability to prepare, present, and review oral and written information. Ability to monitor and evaluate the effectiveness of programs and services. The formal education equivalent of a bachelor's degree in general business, sociology, psychology, or a related field; plus five years of experience in social services, organizational management, or a related area, including one year of experience in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Competitive

Classification: Social Services Manager

Class Code: SSP15C

Pay Grade: SGS09

Salary Range: $69,395 - $102,705

Job Summary

The Social Services Manager is responsible for overseeing the administration, coordination, and delivery of social service programs within the State of Arkansas. This position plays a critical role in ensuring compliance with state and federal regulations, improving service delivery, and leading a team of social service professionals. The Social Services Manager will work across child welfare, adult protective services, behavioral health, economic assistance, and community support programs to ensure the well-being of Arkansas residents.

Primary Responsibilities

Oversee the implementation, coordination, and evaluation of social service programs. Ensure compliance with Arkansas state policies, federal regulations, and agency procedures. Develop and implement program policies, service standards, and best practices. Assess community needs and adjust service offerings to improve effectiveness. Monitor program budgets, resources, and performance metrics to optimize service delivery. Supervise, mentor, and provide professional development opportunities for social service staff. Conduct performance evaluations, training, and coaching for employees. Develop strategies to improve staff retention, morale, and engagement. Ensure that staff members have the resources and support necessary to serve clients effectively. Provide guidance on complex and high-risk cases, ensuring proper intervention strategies. Oversee case review processes to maintain high service quality. Establish quality assurance protocols to track program outcomes and compliance. Implement data-driven decision-making to enhance service effectiveness and efficiency. Collaborate with community organizations, healthcare providers, legal entities, and other agencies to enhance service coordination. Represent the agency in community meetings, stakeholder discussions, and interagency task forces. Advocate for policy changes and funding to improve service accessibility. Lead outreach efforts to educate the public on available programs and resources. Develop and implement emergency response protocols for high-risk cases. Assist in conflict resolution and problem-solving within social service teams and community partners. Provide leadership during crisis situations, natural disasters, or public health emergencies that impact social service delivery.

Knowledge and Skills

Program management and service delivery oversight Regulatory compliance with Arkansas and federal social service laws Budget management and resource allocation Crisis intervention and risk assessment Data analysis for performance tracking and program evaluation Policy development and implementation Knowledge of trauma-informed care, cultural competency, and social work ethics Problem-solving and critical thinking in high-pressure situations

Minimum Qualifications

Five years of experience in human services programs or public service work and at least three years of supervisory or leadership experience. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.