COMPUTER SUPPORT SPECIALIST

Date: Jan 8, 2025

Req ID: 46219

Location:

Jonesboro, AR, US, 72401

Category: DEPT OF INFORMATION SYSTEMS

Anticipated Starting Salary: 51761.42

Position Number: 22079065
Anticipated Starting Salary: 51761.42

The Arkansas Department of Transformation and Shared Services' goal is to create a more efficient government through epic service delivery and collaboration across state government. The department is comprised of the Office of the Secretary, the Arkansas Geographic Information Systems Office, the Division of Building Authority, the Division of Information Systems, the Employee Benefits Division, the Office of Personnel Management, and the Office of State Procurement.

Specific Requirements:

Working knowledge of Microsoft Windows Server 2012 - 2022 (Installation, Configuration, and Troubleshooting)
Working knowledge of Microsoft Active Directory (User/Device Management, Group Policy, Troubleshooting)
Working knowledge of Hypervisor Platform (VMWare, Microsoft HyperV, etc)
Working knowledge of Microsoft Endpoint Configuration Manager (SCCM - Installation, Configuration, and Troubleshooting)
Working knowledge of network design, deployment, and troubleshooting (Routing, Switching, VLAN, DHCP, DNS, VoIP, Wireless, etc)
General knowledge of network firewall troubleshooting (Read, Understand, and Troubleshoot firewall configurations)
General knowledge of Cyber Security Concepts
Willingness to perform Technical Training with customer

Physically located in the Northeast part of the state (Walnut Ridge, Jonesboro, or surrounding area).
To ensure efficiency of support and travel time, the candidate should be able to travel to all of the assigned schools within a 90 min drive time.
Included towns in support area... Melbourne, Batesville, Newport, Walnut Ridge, Imboden, Maynard, Piggott, Blytheville

Position Information

Class Code: D063C

Grade: IT05

FLSA Status: EXEMPT

Salary Range: $51,761.00 - $82,560.00

Summary

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Responds to complex and specialized product requests from users by analyzing needs, evaluating alternatives, and recommending a course of action. Researches and evaluates current and future computer related technologies. Develops strategies for developing and implementing specialized computer products. Maintains expertise in a variety of specialized application software packages. Evaluates and implements necessary adjustments to applications to accommodate user requirements. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support operations. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.