ACOM DWS WORKFORCE SPECIALIST

Date: May 8, 2025

Req ID: 49266

Location:

Hope, AR, US, 71801

Category: DEPT OF WORKFORCE SERVICES

Anticipated Starting Salary: $36,154.98

Position Number: 22141160
County: Hempstead
Anticipated Starting Salary: $36,154.98
Hope Local Office

Please note, this position requires on-site employment with no remote or hybrid options available.

Position Summary

The Workforce Specialist’s (WFS) primary role is to process correspondence received in the UI Hotline email inbox. Staff must process this paperwork and take the necessary action required based on the paperwork. In addition, staff in this position will also act on any requests from other UI units that have been sent to the UI Hotline email for action. These WFSs will also provide backup for the Front Desk workers, UI Hotline staff, Claims Processing staff, and UI Reports staff.

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a high school diploma or its equivalent; plus, two years of experience in customer service, program eligibility, claims adjudication, or a related field.

Preferred Qualification

One (1) years’ experience working with the Unemployment Insurance program and intensive knowledge of system and program processes and terminology, and experience with conducting business via telephone and/or email.

Knowledge, Skills, and Abilities

Knowledge of computers, office equipment, and imaging programs.
Ability to develop, recommend, interpret, and apply policies and procedures.
Good customer service skills
Good communication skills.
Good research skills.
Good critical thinking skills.

Job Responsibilities and Expected Results

Work assigned reports: Weekly claim certification issue repository and Employer Response Queue.
Assist with processing UI claims if needed.
Detect, investigate, and set claims issues.
Research claims to detect issues and problems and gather needed information to allow claim to be processed.
Performs other duties as assigned.

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

Position Information

Class Code: G217C

Grade: GS06

FLSA Status: NON-EXEMPT

Salary Range: $36,155.00 - $57,668.00

Summary

Date: 07/01/2009 STATE OF ARKANSAS JOB DESCRIPTION SUMMARY The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency/institution policy.

Functions

Interviews clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history, and providing information on programs and services. Enrolls clients in DWS programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients' information. Counsels clients by explaining program eligibility, program benefits, and employment opportunities. Completes forms, reports, and records associated with DWS programs. Performs related responsibilities as required or assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Skill in operating computer equipment. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information.

Minimum Qualifications

The formal education equivalent of a high school diploma or it's equivalent; plus two years of experience in customer service, program eligibility, claims adjudication, or a related field.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.