HEALTH SERVICES SPECIALIST II

Date: Apr 15, 2024

Req ID: 33017

Location:

Fayetteville, AR, US, 72703

Category: AR DEPARTMENT OF HEALTH

Anticipated Starting Salary: 35,581.00

Arkansas Department of Health

4815 W Markham Street

Little Rock, AR 72205

Position Number: 22105500

County: Washington City: Fayetteville

Posting End Date: Continuously Advertised

Anticipated Starting Salary: $35,581.00

Center for Local Public Health – Washington County Local Public Health Unit

Additional Preferences:

Some in-state travel may be required. Travel to work in other local health units may be required.

Some after-hours work and weekend work for special clinics may be required.

Office hours starting and ending times may vary and include extended hours and weekend rotations during a Public Health Emergency or a Pandemic.

Experience working in a medical office is preferred.

Experience working with Electronic Medical Records programs is preferred.

Must have excellent customer service skills and good organizational skills.

Occasional heavy lifting required.

Hiring Official: S. Murphy

Recruitment Contact: Sheila.Smith@arkansas.gov - 501 661-2268

The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.

Position Information

Class Code: L077C

Grade: GS04

FLSA Status: NON-EXEMPT

Salary Range: $29,046.00 - $42,117.00

Summary

The Health Services Specialist II is responsible for maintaining health unit records, updating files, receiving and accounting for fees, and assisting the public. This position is governed by state and federal laws and agency/institution policy.

Functions

Interviews clients to obtain financial, insurance, and personal data to initiate or update patient records. Receives and records fees and balances cash against receipts issued. Answers and screens phone calls, schedules clinic appointments, and receives and routes patients. Evaluates client data within established guidelines to determine client eligibility for health services. Enters billing data to client accounts to update financial records. May receives birth and death certificates, verify information, and record information in appropriate register. May maintain security for and issue supplemental food vouchers according to instructions and defined procedures. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of health services eligibility criteria. Knowledge of general office practices. Ability to understand and prepare oral and written material and information. Ability to perform basic mathematical calculations. Ability to maintain filing systems. Ability to answer the telephone, greet clients, and provide assistance and information. Ability to operate standard office equipment.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus one year of experience in general office work, documents or claims examination or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.