Position Number: 22094510
County: Washington
Posting End Date: 06/03/2024
Anticipated Starting Salary: $40,339.94
Hiring Official: Gina Chandler
Please note: To meet the minimum qualifcations for this position applicant must be Certified by the Veterans Administration as an honorably discharged veteran with military service during armed conflict, as established by Congress in accordance with ACA 20-81-103. Must be a citizen of Arkansas for a period of three years prior to hire.
All jobs offers and continued employment are contingent upon passing the pre-employment drug-screening, criminal background check, and adult maltreatment central registry checks (if applicable). You have the right to obtain a copy of the reports from the registries.
The Arkansas Department of Veterans Affairs serves Arkansas Veterans, and their eligible dependents, through advocacy and education to access federal and state benefits, high-quality long-term nursing care, burial honors, and assistance to minor children of honorably discharged Arkansas veterans experiencing medical issues.
Position Information
Class Code: G253C
Grade: GS07
FLSA Status: NON-EXEMPT
Salary Range: $40,340.00 - $58,493.00
Summary
The Veterans Service Officer is responsible for providing information regarding benefits and claims assistance to Arkansas veterans. This position is governed by state and federal laws relating to veterans benefits and agency/institution policy.
Functions
Interviews veterans to ascertain eligibility for benefits and to collect information and documentation to support claims.
Provides information and counseling to veterans concerning benefit eligibility requirements, required supporting documentation, sources of obtaining missing documentation and forms and assistance in completing applications.
Informs veterans of appeals processes and requirements and acts as veterans advocate during appeals, appears before Disabled Veterans Appeals Board to argue on behalf of veterans and writes and presents briefs to communicate client contentions.
Researches state and federal laws to obtain information to support claim actions and reviews medical terminology and medical textbooks to ascertain information related to various diagnoses, treatments, prognoses and specific claims actions.
Obtains Power of Attorney from veteran in order to act on his/her behalf during claims process.
Provides information and guidance to County Veterans Services Officers (CVSO).
Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of state and federal laws, regulations and agency programs pertaining to veterans benefits.
Knowledge of case management policies and procedures.
Knowledge of veterans service officer program operations.
Ability to research, interpret and apply veteran laws and regulations.
Ability to interview, obtain and provide information and assistance relating to services and benefits.
Ability to review, investigate, record data and suggest courses of action.
Ability to prepare and present oral and written information and reports.
Ability to provide advice, guidance and support to claimants and CVSO.
Minimum Qualifications
The formal education equivalent of a bachelor's degree in social work, psychology, sociology or a related field; plus two years of experience in claims processing or a related field.
Licenses
Certified by the Veterans Administration as an honorably discharged veteran with military service during armed conflict, as established by Congress in accordance with ACA 20-81-103. Must be a citizen of Arkansas for a period of three years prior to appoi
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
