SYSTEMS COORDINATION ANALYST

Date: Feb 19, 2025

Req ID: 47370

Location:

Conway, AR, US, 72034

Category: EDUCATIONAL TELEVISION DIV

Anticipated Starting Salary: 51761.42

Position Number: [[22082213]]
County: [[Faulkner]]
Posting End Date: [[3/21/2025]]
Anticipated Starting Salary: [[$51,762]]

Learning Management System Analyst

Arkansas PBS is looking for a Learning Management System Analyst to support our award-winning ArkansasIDEAS program. Since 2005, ArkansasIDEAS has connected K-12 educators with quality, online professional development, and educational opportunities. The Moodle-based learning management system currently has over 90,000 users, primarily teachers and other school district personnel who take our online courses to maintain their teaching licenses or fulfill different requirements. This position will work collaboratively with both IT and education personnel to provide professional services for ongoing administration and application support, including custom designing, system maintenance, and user support.

Arkansas PBS is widely acknowledged both locally and nationally as an exemplary workplace and holds the distinction of being Arkansas's sole state-wide public broadcaster. The organization's mission is to enrich the cultural and civic life of the statewide community by fostering meaningful connections through innovative engagement and compelling narratives. Arkansas PBS is a vital resource for educators and learners, offering high-quality, relevant content across multiple platforms that educate, inform, entertain, and inspire its audiences.

KEY RESPONSIBILITIES

Manage the Totara LMS application, configuration, and daily activities of the LMS, including custom LMS user enrollment processes
Troubleshoot LMS application issues and perform LMS updates as needed/available for security, functionality, and user experience
Manage user accounts in Totara LMS, develop and run reports, and assist in maintaining operational courses and user records
Work in compliance and collaboration with the Director of IT and IT staff, education staff course designers, and help desk personnel
Provide user and helpdesk support for the Totora LMS by delivering first-level assistance for tools and software used by help desk personnel
Issue second-level support to help desk staff regarding course functionality and LMS operations through phone and email for inquiries that exceed their expertise
Assist course developers with technical design, troubleshooting design issues, and resolving PHP and SQL database application errors.
Maintain and debug web applications by editing and updating HTML, CSS, and JavaScript. Utilize SQL and other reporting tools to create administrative reports.
Perform general system administration for Windows, Linux, and OSX, performing installation, upgrades, and support

Minimum Qualifcations

The formal education equivalant of a bachelor's degree in computer science, mathematics, or related field; plus four years of experience in data processing or computer operations, including one year in a leadership capacity.

Desired Qualifications

Two years of experience with learning management systems, such as Moodle LMS, SQL, Linux, and PHP applications

See the Arkansas State description for Minimum Qualifications

Position Information

Class Code: D056C

Grade: IT05

FLSA Status: EXEMPT

Salary Range: $51,761.00 - $82,560.00

Summary

The Systems Coordination Analyst is responsible for monitoring agency/institution automated computer systems and coordinating the development and implementation of new or revised applications with users and data processing providers. This position is governed by state and federal laws and agency/institution policy.

Functions

Coordinates the development and implementation of systems and programs, gathers data from users, reviews system changes, policies, and procedures to define system needs, and prepares and analyzes test data and on-line programs. Provides training on terminal usage and procedures to users, notifies users of production problems and changes, and generates special reports as required. Maintains and monitors data processing operations by scheduling jobs, keying transactions, validating system output, and recommending changes. Provides technical assistance to users and vendors on hardware and software problems and evaluates and recommends new software and hardware. Assists data processing staff and users by explaining file access and utilization, programming, and problem resolution. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of data processing principles and objectives. Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel. Ability to understand relevant detail from oral information and make formal presentations and explain technical terms and information. Ability to analyze computer system problems or errors and devise corrective measures. Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired product.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, mathematics, or related field; plus four years of experience in data processing or computer operations, including one year in a leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.