RESIDENTIAL CARE TEAM SUPERVISOR/EXPERT

Position Information

Job Summary

The Residential Care Team Supervisor/Expert is responsible for overseeing the daily operations of a residential care facility, ensuring high-quality services and a safe, supportive environment for residents. This position provides leadership, supervision, and guidance to direct care staff while ensuring compliance with Arkansas state regulations and policies. The role requires strong leadership, problem-solving, and communication skills to effectively manage personnel, resolve resident concerns, and maintain operational efficiency.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, train, and evaluate direct care staff to ensure high standards of resident care and facility operations. Oversee the implementation of individualized care plans tailored to residents’ medical, social, and emotional needs. Monitor resident well-being and coordinate services with healthcare providers, therapists, and caseworkers. Respond to resident concerns, grievances, and emergency situations in a timely and effective manner. Ensure the facility operates in compliance with Arkansas health and safety regulations, Medicaid requirements, and agency policies. Conduct regular inspections and audits to maintain a clean, safe, and efficient living environment. Maintain accurate records, documentation, and reports related to resident care, staff performance, and incident management. Provide guidance and support in behavioral interventions, crisis management, and de-escalation techniques. Serve as the point of contact during emergencies, including medical incidents, behavioral issues, and facility-related concerns. Mediate and resolve conflicts between residents, staff, and external stakeholders professionally and fairly.

Knowledge and Skills

Strong ability to motivate, supervise, and mentor direct care staff. Effective decision-making and problem-solving skills to effectively manage daily operations. Experience with staff scheduling, conflict resolution, and personnel development. Ability to assess resident needs and develop personalized care plans. Knowledge of behavioral health interventions and trauma-informed care principles. Familiarity with Arkansas state laws, Medicaid policies, and federal residential care regulations. Ability to maintain accurate records and prepare reports in compliance with agency policies. Strong verbal and written communication skills for interacting with staff, residents, and stakeholders. Ability to respond effectively to emergency situations and implement crisis de-escalation techniques. Experience handling challenging behaviors and resolving resident/staff conflicts.

Minimum Qualifications

At least three years of experience in social services, behavioral health, healthcare, psychology or a related field, including at least one year in a leadership capacity. Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.