SOCIAL SERVICES COUNTY MANAGER I

Position Information

Job Summary

The Social Services County Manager I is responsible for the coordination and daily oversight of social service program operations in a small county DHS office. This role ensures the efficient delivery of essential services such as SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. As the first-tier manager, this position serves as a direct link between community needs and DHS administrative goals.

Primary Responsibilities

Supervise, coordinate, and monitor day-to-day operations and staff in the administration of public assistance and protective services programs. Ensure timely and accurate processing of eligibility determinations and case management activities. Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists. Interpret and enforce DHS policy manuals and federal/state regulations to ensure program compliance. Manage client service escalations, mediate disputes, and maintain confidentiality of sensitive information. Participate in workforce planning, staff scheduling, and basic budget tracking. Act as a liaison between the county office, community partners, and central DHS divisions. Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts. Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.

Knowledge and Skills

Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs. Knowledge of budget development, resource allocation, data analysis, and personnel management. Ability to develop partnerships, lead large and diverse teams, and interpret policies. Ability to communicate effectively with diverse communities, evaluate programs, and think critically. Skilled in time management, organization, and problem solving. Skilled in crisis management, conflict resolution, and strategic planning.

Minimum Qualifications

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.