TRAVEL CONSULTANT

Date: Apr 25, 2025

Req ID: 48971

Location:

Blytheville, AR, US, 72316

Category: DEPT OF PARKS AND TOURISM

Anticipated Starting Salary: $32,405

Travel Consultant

Position #: 22092334

Salary: $32,405

Pay Grade: GS02

Requisition: 48971

Location: Arkansas Welcome Center, Blytheville, AR

Closing date: Open until filled

Quality customer service is vital to the Arkansas Welcome Center mission. Travel Consultants act as the first point of contact between Arkansas Tourism and the traveling public. This position is responsible for greeting visitors entering the center, mapping out routes, and providing travel and tourism information about Arkansas. Other duties include participating in excursion training tours, compiling daily and monthly visitation data and entering it into the computer, ordering supplies and inventory, restocking and keeping inventory of literature and helping to maintain the cleanliness of the center. May make presentations at community functions and work booths at work functions. The selected candidate must maintain certification to perform adult and child CPR/ AED (training provided), wear the uniform provided by the department, be able to move up to 50 pounds, and be available to work some weekends and holidays.

Applicants must meet or exceed the following qualifications: the formal education of a high school diploma; plus two years of experience in public relations, customer service, or related area. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.

EOE/AA/ADA Women and minorities are encouraged to apply.

Applications accepted online ONLY: https://arcareers.arkansas.gov/

Please visit us on the web at https://adpht.arkansas.gov to find out more about us.

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Class Code: P061C

Grade: GS02

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $51,686.00

Summary

The Travel Consultant is responsible for providing customer service, disseminating travel and tourism information, and collecting statistical information. This position is governed by state and federal laws and agency/institution policy.

Functions

Greets the traveling public and provides information regarding travel routes, weather, tourism attractions and services. Makes recommendations to tourists that enhance and/or extend the traveler's stay in Arkansas and encourage increased revenue to the state. Maintains up-to-date knowledge of state travel and tourism information, including highway routes, sites of historic interest, parks and recreation, and special events. Assists with inventory of literature or supplies by receiving, counting, stocking and also assists with displays. Conducts surveys and records statistics regarding travel/visitation and performs data entry of statistics. May staff information booths at fairs or conferences. May be assigned to attend local tourism events. May make presentations to schools or civic groups. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of public relations processes. Knowledge of research and data collection techniques related to travel information dissemination. Knowledge of computer data entry and recordkeeping Ability to organize and interpret state tourism data. Ability to greet, determine needs, and communicate information to visitors and members of the general public, using appropriate customer service techniques. Ability to prepare and provide written and oral information and maintain records and files related to travel/tourism. Ability to work in a technologically enhanced environment. Ability to establish and maintain effective working relationships with associates, colleagues, and ADPT staff.

Minimum Qualifications

The formal education of a high school diploma; plus two years of experience in public relations, customer service, or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.