LODGE MANAGER

Date: Jul 9, 2025

Req ID: 50875

Location:

Bismarck, AR, US, 71929

Category: DEPT OF PARKS AND TOURISM

Anticipated Starting Salary: $69,395

Lodge Manager

Position #: 22092106

Salary: $69,395

Grade: SGS09

Requisition: 50875

Location: DeGray Lake Resort State Park, Bismarck, AR

Closing date: Until Filled

This position supervises the operation of a 90-room lodge with 114-seat restaurant and 300-seat convention center complex. The Lodge Manager supervises the work of a large-sized service and maintenance staff by interviewing applicants, making hire or termination decisions, assigning and reviewing work, and training and evaluating the performance of incumbents. Other job duties include supervising the coordination of facility activities, preparing reports on business activities, revenue projections, cost control, and inventory control, providing information to customers and the public on facility services and functions, and performing related responsibilities as required or assigned. This position is subject to 24-hour call, 7 days a week and may be required to work holidays, weekends, evenings, and some nights. A criminal background check and a driver’s record check are required.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance and a retirement pension. Paid in-park housing and utilities provided.

Applicants must meet or exceed the following qualifications: At least three years of experience in hospitality management, facility operations, or a related field, including two years in a leadership capacity. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

We are an EOE/ADA/AA employer. Minorities and women encouraged to apply.

Applications accepted online only: https://arcareers.arkansas.gov/

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Job Series: Parks – Competitive

Classification: Lodge Manager

Class Code: RPA04C

Pay Grade: SGS09

Salary Range: $69,395- $102,705

Job Summary

The Lodge Manager is responsible for overseeing the daily operations of a state-operated lodge, ensuring high-quality guest services, facility maintenance, and staff management. This role involves supervising lodge personnel, maintaining financial accountability, ensuring compliance with health and safety regulations, and enhancing the overall visitor experience.

Primary Responsibilities

Oversee all aspects of lodge operations, including front desk, housekeeping, food services, and maintenance. Ensure clean, well-maintained, and safe facilities for guests and staff. Monitor inventory and supplies to maintain optimal stock levels for guest services. Enforce state and federal safety, sanitation, and operational regulations. Provide excellent customer service to guests, addressing concerns and resolving issues promptly. Develop and implement strategies to enhance guest satisfaction and promote return visits. Coordinate special events, group reservations, and seasonal activities to maximize lodge usage. Manage budgeting, financial reporting, and revenue tracking for lodge operations. Oversee lodging rates, reservations, and occupancy reports to ensure optimal revenue generation. Implement cost-effective strategies to maintain financial efficiency. Maintain records, reports, and documentation as required by state policies. Recruit, train, and supervise lodge employees, ensuring adherence to policies and procedures. Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Ensure compliance with state health and safety regulations for hospitality operations. Train staff on emergency procedures, first aid, and risk management practices. Respond to emergency situations, including severe weather events or guest incidents. Oversee group sales activities to ensure policy adherence and the highest guest occupancy levels and guest services.

Knowledge and Skills

Strong organizational and multitasking abilities to oversee multiple departments. Knowledge of hospitality management, budgeting, and facility operations. Ability to interpret and apply state policies, regulations, and procedures. Excellent verbal and written communication skills to interact with guests, staff, and stakeholders. Strong problem-solving and conflict-resolution skills to handle guest concerns effectively. Ability to train, supervise, and motivate a diverse team of employees. Effective delegation and decision-making skills to ensure smooth day-to-day operations. Knowledge of lodging management systems, reservation software, and point-of-sale systems. Experience with budgeting, financial reporting, and revenue management.

Minimum Qualifications

At least three years of experience in hospitality management, facility operations, or a related field, including two years in a leadership capacity.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.