DESK CLERK

Date: Dec 20, 2024

Req ID: 45897

Location:

Bismarck, AR, US, 71929

Category: DEPT OF PARKS AND TOURISM

Anticipated Starting Salary: $32,405

Desk Clerk

Position #: 22092088

Salary: $32,405

Grade: GS05

Requisition: 45897

Location: DeGray Lake Resort State Park, Bismarck, AR

Closing date: 01/10/2025

This position is the first line contact for a 90-room lodge, restaurant, and event center. Job duties include taking reservations, registering and checking-out lodge and convention center guests, reconciling guest folios, handling monetary transactions, selling gift shop merchandise, greeting park visitors, and explaining attractions and services that we offer. Other job duties include answering guest complaints and questions, providing information on the park and surrounding areas, preparing daily reports from cash register and the property management system, cleaning, and restocking gift shop, and relieving the night auditor as needed. Applicant must be able to work a flexible schedule, including weekends, holidays, and nights. A criminal background check is required.

This full-time position offers a full benefit package including paid holidays, annual and sick leave, health insurance and retirement pension.

Applicants must meet or exceed these qualifications: the formal education equivalent of a high school diploma, plus one year of experience in customer service, bookkeeping, or related field. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

EOE/AA/ADA: minorities and women encouraged to apply.

Applications accepted online only: https://arcareers.arkansas.gov/

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Class Code: C086C

Grade: GS02

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $51,686.00

Summary

The Desk Clerk is responsible for registering guests, computing bills, collecting payments, and maintaining records. This position is governed by state and federal laws and agency/institution policy.

Functions

Receives and confirms room reservations over the telephone, accepts advance credit card deposits, and maintains front desk operations. Mails room confirmations, deposit receipts, and/or refund forms to customers. Greets and registers guests and assigns rooms. Answers inquiries and provides information pertaining to hotel services, guest registration, travel directions, and tourist attractions in the area. Keeps records of guests' accounts and posts charges to guest registration sheets. Totals and balances cash register with receipts recorded and reconciles differences. Compiles daily activity reports. Makes wake-up telephone calls to guests and relays messages. May sell gifts, maintain inventory of office supplies, conduct security checks of lodge and grounds, and assign work to custodial staff. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of basic bookkeeping practices. Knowledge of general office practices. Ability to understand and prepare oral and written material and information, including ledgers, journals, reports, correspondence, etc. Ability to establish and maintain filing systems. Ability to answer the telephone, greet visitors, and provide information and assistance. Ability to operate standard office equipment.

Minimum Qualifications

The education equivalent of a high school diploma; plus one year of experience in customer service, bookkeeping, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.