SOCIAL SERVICES COUNTY MANAGER I

Date: Jun 5, 2026

Req ID: 57212

Location:

Bentonville, AR, US, 72712

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $63,085.98

Position Number: 22104127
County: Benton
Posting End Date: June 18, 2026

Special Work Conditions:

Supervises the work of subordinate employees by establishing work schedules, assigning specific duties, providing clear, explicit, and detailed instructions. This supervisory position monitors and reviews work to ensure adherence to instructions, deadlines, proper procedures or protocols and the delivery of services to clients.

The supervisor is expected to help prioritize activities and deadlines, reviewing/monitoring work performance of subordinate employees, policies, procedures, providing supervision and adhering to time frames. The supervisor reviews reports, making sure there is delivery of services which follow policy and law, and coordinates with other agencies for services and conducts presentations to organizations (when needed) as well as train new team members.

This position will require a rotating on-call schedule, which will require after-hours availability. Assigned other special projects as needed.

Preferred Qualifications:

The formal education equivalent of bachelor’s degree in social work, sociology, psychology, or a related field; plus, five years of experience in child welfare or human services, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Competitive

Classification: Social Services County Manager I

Class Code: SSP12C

Pay Grade: SGS08

Salary Range: $63,086 - $93,367

Job Summary

The Social Services County Manager I is responsible for the coordination and daily oversight of social service program operations in a small county DHS office. This role ensures the efficient delivery of essential services such as SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. As the first-tier manager, this position serves as a direct link between community needs and DHS administrative goals.

Primary Responsibilities

Supervise, coordinate, and monitor day-to-day operations and staff in the administration of public assistance and protective services programs. Ensure timely and accurate processing of eligibility determinations and case management activities. Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists. Interpret and enforce DHS policy manuals and federal/state regulations to ensure program compliance. Manage client service escalations, mediate disputes, and maintain confidentiality of sensitive information. Participate in workforce planning, staff scheduling, and basic budget tracking. Act as a liaison between the county office, community partners, and central DHS divisions. Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts. Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.

Knowledge and Skills

Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs. Knowledge of budget development, resource allocation, data analysis, and personnel management. Ability to develop partnerships, lead large and diverse teams, and interpret policies. Ability to communicate effectively with diverse communities, evaluate programs, and think critically. Skilled in time management, organization, and problem solving. Skilled in crisis management, conflict resolution, and strategic planning.

Minimum Qualifications

At least three years of experience in human services, social services, public administration, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.