DFA LOCAL REVENUE OFFICE MANAGER

Date: May 8, 2024

Req ID: 36932

Location:

Batesville, AR, US, 72501

Category: DFA - REVENUE SERVICES DIV

Anticipated Starting Salary: 36,155

Position Number: 22108250
County: Independence
Posting End Date: 5/24/2024
Anticipated Starting Salary: 36,155
State Revenue Office

Position Specific:

Must have telephone collection experience within a call center or personal contact collection experience in the collection of delinquent accounts, such as audits, hot checks, or cases worked from a paper or electronic list. Telephone collection of delinquent and deficient tax returns, audits, and the filing of tax liens. Must be able to create and monitor payment plan agreements in accordance with Arkansas laws and the Department policies.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: A077C

Grade: GS06

FLSA Status: EXEMPT

Salary Range: $36,155.00 - $52,425.00

Summary

The Department of Finance and Administration Local Revenue Office Manager is responsible for overseeing a large county revenue office staff and completing daily reports on business activities. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises a large administrative support staff in a large county revenue office, including assigning and reviewing work, interviewing, making recommendations for hire, evaluating the performance of incumbents, and training new employees. Calculates and collects monies for sales/used tax, motor vehicle registrations, drivers' license fees, and real estate documentary stamps and assists with enforcement of personal property assessments and tax collections for all 75 counties. Performs internal office operations by ordering and receiving incoming supplies and inventory, processing office mail, reconciling daily transactions and monies, processing and mailing daily reports, verifying inventory sold/issued, preparing, entering, and balancing daily deposits and petty cash fund, and making daily deposits. Assists taxpayers by providing and interpreting technical and/or legal information regarding laws and regulations of licensing and other transactions. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of general office management practices. Ability to plan, organize, and direct the work of lower-level supervisors and/or subordinates. Ability to operate standard revenue office equipment, including a camera, vision testing equipment, and a computer terminal. Ability to calculate taxes, fees, and penalties and collect and account for funds. Ability to balance cash received with transactions recorded and compile reports on daily office activity. Ability to convey and exchange information related to Revenue Department policies, procedures, and services.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus five years of experience in providing revenue office services, cashiering, document examination, bookkeeping, customer services, or a related field; including one year in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.