RESIDENTIAL OPERATIONS MANAGER

Position Information

Summary

The Residential Operations Manager is responsible for directing the operations of various support service programs in a state-operated facility. This position is governed by state and federal laws and agency policy.

Functions

Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, providing interpretation of laws and policies in the absence of precedents to resolve issues and achieve implementation of project goals and objectives. Develops and monitors programs and services implemented by support services to ensure compliance with federal regulations. Develops and interprets policies and regulations to meet program needs and objectives. Conducts investigations of complaints and allegations of abuse and/or neglect, review center administrative problems, and prepares report of action recommended to superintendent. Reviews and monitors classrooms, living units, and records to assure compliance with state and federal regulations. Develops and monitors staff, material, and equipment needs for programs managed to contribute to the formulation and justification of budgetary requests. Represents the agency at community and group meetings, hearings and seminars. Provides technical assistance to support staff and parents regarding agency operations and programs. Performs other duties as assigned.

Dimensions

Knowledge, Skills and Abilities

Knowledge of state and federal laws and regulations governing related social service programs. Knowledge of the principles and practices of organizational and human resources management. Knowledge of supervisory practices and procedures. Ability to assess impact and effectiveness of programs and services and recommend remedial action. Ability to conduct on-site inspections to determine compliance with applicable state and federal laws, rules, regulations, and guidelines. Ability to interpret state and federal laws, rules, regulations, and guidelines governing programs and services. Ability to research and review information and submit findings in written and verbal reports.

Minimum Qualifications

The formal education equivalent of an associate’s degree in office administration, business management, facility maintenance or a related field; plus three years of experience in social service support programs, facility operations or a related field, including two years in a supervisory capacity.

Licenses