ACOM DWS PROGRAM SUPERVISOR

Position Number: 22093710 
County: Jefferson 
Anticipated Starting Salary: $ 40,339.94

Position Summary

The Program Supervisor primary role is to review the following reports for accuracy and to take action: Claims Filed Report, Pending Non-Mon Report, BYE Report, New Hire Cross Match, Appeals, ID Scanner, CNOW, and Employer Response.  The Reports Supervisors may also assist in processing UI claims by following written policy and procedures.  Additional duties include keying forms, creating wage review requests, answering UI Service Center related emails, and other special projects assigned by management.

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a bachelor's degree in business management, general business, or related field, plus two years of experience in the programs being supervised or a related field.

Preferred Qualification

One (1) year experience working with the Unemployment Insurance program and intensive knowledge of system and program processes and terminology, and experience with conducting business via telephone and/or email.

Knowledge, Skills, and Abilities

• Knowledge of computers, office equipment, and imaging programs.
• Ability to develop, recommend, interpret, and apply policies and procedures.
• Good customer service skills
• Good communication skills.
• Good research skills.
• Good critical thinking skills.

Job Responsibilities and Expected Results

1. Works reports and take any action needed.
2. Assist with processing UI claims if needed.
3. Determine eligibility for services by reviewing claims, forms completed, and work history.
4. Detects, investigates, and sets claims issues.
5. Requests claimant wages for out-of-state, federal, and military wages.
6. Investigates wages not reported or reported in error.
7. Research claims to detect issues and problems and gather needed information to allow claim to be processed.
8. May assist with hotline overflow to answer questions from claimants, the public, or employers regarding UI.  This requires basic knowledge of UI processes and procedures and a level of critical thinking to apply state or federal law.
9. Enters information in system, scan, and image documents into system.
10. Receives, reviews, and processes incoming documents.
11. Verifies identity of claimants, including verifying non-citizens’ work authorization.
12. Responds to inquiries and requests from other ADWS UI units about individual claims.
13. Handle any UI inquiries from the UI Hotline email account.
14. Performs other duties as assigned.

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.